Support
Local Fresh is run by a small team in Utah County. Email is the way to reach us, and a real person answers — usually the same day, always within two business days.
An order
Every order is sold and fulfilled by an independent vendor, so the fastest route for pickup times, substitutions, or a question about what you received is the vendor's message thread in your inbox. You can cancel a pending order yourself from your orders — online payments are refunded automatically. If a vendor isn't responding or a refund hasn't arrived within five business days, email us with the order number.
Selling on Local Fresh
Questions about opening a storefront, payouts, credentials for a gated category, or claiming a directory listing that's yours: start with the vendor page, then email us. Include your storefront name.
Your account
Change your name, email preferences, or address in account settings. Deleting your account is there too — it takes effect after you confirm from the email we send, and open orders finish first.
Something you saw
Every storefront, listing, review, and conversation has a Report option. We read every report and act within two business days — listings that break our Terms come down. For anything urgent, or a food-safety concern, email us directly with the storefront or product name.
Our Terms, Privacy Policy, and what our badges mean cover most questions about how the marketplace works.